Frequently Asked Questions
Everything you need to know about your Sprockets gear and orders.
What is the standard shipping time for Sprockets equipment?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international orders may take 10-14 business days depending on the destination.
Do you offer a warranty on high-performance gear?
Yes, all Sprockets hardware and apparel come with a 12-month manufacturer warranty against defects. This does not cover standard wear and tear from competitive use.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Items must be in original, unworn condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are Sprockets products suitable for professional athletes?
Absolutely. Our gear is engineered to meet professional standards for durability and performance, utilizing moisture-wicking fabrics and high-grade alloys for our hardware.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
How should I care for my technical sports apparel?
To maintain the integrity of the fabric, we recommend machine washing in cold water on a gentle cycle and air drying. Avoid using fabric softeners or bleach.